Planit Protein Privacy Policy

Effective Date: 02/15/2025

1. Introduction

Welcome to Planit Protein! Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect different types of information to enhance your experience and improve our products:

a. Information You Provide Directly

  • When you create an account, purchase products, or contact us, we may collect your name, email address, shipping/billing address, phone number, and payment details.
  • If you subscribe to newsletters or promotional content, we collect your email address.
  • If you participate in surveys or feedback forms, we collect responses to improve our services.

b. Information Collected Automatically

  • Website Usage Data: We use cookies and similar tracking technologies to collect data about how you interact with our website (e.g., pages viewed, time spent, referring websites).
  • Device Information: Your browser type, IP address, and device details may be collected to optimize site performance.

c. Information from Third Parties

  • If you access our website via social media or third-party platforms, we may receive limited profile details as permitted by your settings.
  • We may receive order fulfillment details from Waring Commercial when you purchase Planit PODs through their platform.


3. How We Use Your Information

Planit Protein uses the collected information for the following purposes:

  • To process orders and manage customer accounts.
  • To provide customer support and respond to inquiries.
  • To personalize your experience with relevant content, promotions, and recommendations.
  • To analyze website traffic, improve our offerings, and enhance usability.
  • To comply with legal requirements and enforce our policies.


4. How We Share Your Information

We respect your privacy and do not sell your personal data. However, we may share your information in these circumstances:

  • With Service Providers: We partner with third-party services for payment processing, shipping, marketing, and website analytics. These providers are contractually obligated to keep your data secure.
  • With Waring Commercial: If you purchase a Planit POD or related hardware, relevant order details may be shared with Waring for processing and support.
  • For Legal Compliance: We may disclose information if required by law, to enforce our policies, or to protect rights, safety, and property.


5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal data. While no online system is completely secure, we take reasonable steps to safeguard your information.

  • We retain personal data as long as necessary for business and legal purposes.
  • Payment transactions are encrypted and processed by secure third-party payment gateways.


6. Your Choices & Rights

You have control over your data and may:

  • Opt-out of marketing emails by following the unsubscribe link.
  • Disable cookies via your browser settings, though this may affect website functionality.
  • Request access, modification, or deletion of your personal information by contacting us at john@planitprotein.com.


7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted with a revised "Effective Date." Continued use of our website after changes constitutes acceptance of the revised policy.

9. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us at:

Planit Protein
1300 Eastman Ave • Ventura, CA 93003
805.277.5209
john@planitprotein.com


10. California Privacy Rights (CCPA/CPRA)

This section applies to California residents only.

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers: Name, email address, shipping/billing address, phone number, IP address
  • Commercial Information: Purchase history, products ordered, transaction details
  • Financial Information: Payment card details (processed and encrypted by third-party payment providers; we do not store full card numbers)
  • Internet/Network Activity: Pages viewed, time spent on site, referring websites, browser type, device information
  • Geolocation Data: General location inferred from IP address

We collect this information for the business purposes described in Section 3 of this policy.


Your California Privacy Rights

As a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: We do not sell your personal information for monetary consideration. However, we may share certain data (such as browsing activity) with analytics and advertising partners in ways that may qualify as "sharing" under CPRA. You have the right to opt out of this sharing.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as payment data) to purposes necessary to provide our services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.


How to Submit a Request

To exercise any of the rights above, you may contact us at:

  • Email: john@planitprotein.com
  • Mail: Planit Protein, 1300 Eastman Ave, Ventura, CA 93003
  • Phone: 805.277.5209

We will respond to verified requests within 45 days. If we need additional time (up to 90 days total), we will notify you in writing within the initial 45-day period.

You may also designate an authorized agent to submit a request on your behalf. Authorized agents must provide written permission signed by you, and we may require you to verify your identity directly with us.


Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary compensation. If you wish to opt out of any sharing of your data with third-party analytics or advertising partners, please contact us at john@planitprotein.com or adjust your cookie preferences via your browser settings.


Data Retention

We retain your personal information for the following periods:

  • Account and order information: Retained for 7 years to comply with tax and legal obligations
  • Payment information: Not stored by us; retained by our payment processor per their policies
  • Website usage and analytics data: Retained for up to 24 months
  • Marketing preferences and email subscriptions: Retained until you opt out or request deletion